Frequently Asked Questions

Do I need Facebook to create a Choo Choo Chat account?
Yes, we use Facebook to make sure you are matched with real people who share similar interests and common friends. Choo Choo Chat will never post anything to your Facebook.
Can I message someone I haven't matched with?
No, only users who have indicated a mutual interest in one another are allowed to chat.
Choo Choo Chat is stuck on "Finding people near you".
Make sure the GPS (location services) on your device is enabled.
Can I unblock someone?
Nope, blocking is a permanent action. Choo Choo Chat on!
I accidentally left-swiped someone, how do I get them back?
You can't, you only swipe once, Choo Choo Chat on! #YOSO
Choo Choo Chat says "There's no one new in my area."
Go to settings, try increasing the miles and age range. New users are always signing up!
The app keeps crashing.
Try reinstalling the app. As long as you don't delete your account you won't lose any of your matches and messages.
I lost all my matches!
Try signing out and back in, as long as you haven't accidentally deleted your account you should be fine! If only one or two of your matches disappeared, they either blocked you or deleted their account.
I don't have any matches.
You need to allow time for people to like you back! You should try updating your photos and bio, it will go a long way. Keep Choo Choo Chating!
I got a new match notification but I don't see a new match.
Sounds like that person either blocked you or deleted their account. Choo Choo Chat on!
I can't log in.
Make sure you have the latest version of the Facebook app and latest version of Choo Choo Chat. Try logging out of Facebook and back in. Also, make sure the GPS (location services) on your device is enabled.
My pictures are not showing up on Choo Choo Chat.
Make sure your pictures are in a public album or at least visible to your friends (not you only) on Facebook.
How do I change my age?
Make sure you entered your actual age on Facebook, and that your friends can see it (not you only). Then sign out and back in. If this didn't update your age on Choo Choo Chat, you may have to delete your account and start over (this will delete your matches, message etc...).

If you couldn't find the answer to your problem here, please send an email to info@Choochoochatapp.com